FAQs for consumers of legal servicesAs a consumer of legal services or a member of public, you may have questions about using a solicitor. We hope these frequently asked questions help. To begin, select a topic below. Finding a solicitor Can you find me a legal aid solicitor? I am looking for a "no win, no fee" solicitor. Can you help? I've never used a solicitor before. How do I find one and what should I expect? Checking a solicitor's records How do I check a solicitor's record with the SRA? I have looked on 'Find a Solicitor' but cannot find my solicitor. What can I do? I checked the record of my solicitor, but couldn't find them on your solicitor check. Does this mean they're not a real solicitor? I used a solicitor several years ago. Now, I need my files but cannot find the solicitor. Can you help me? Using a solicitor I'm purchasing a house. My solicitor says I need to pay his bill now, but we do not complete until next week. Is this allowed? I am purchasing my neighbour's house, and they are purchasing mine. The solicitor, who neither of us has used before, says he cannot act for both of us. Is this correct? I am the executor of my mother's will. I requested the will from the solicitor, as my mother has gone into a nursing home. But the solicitor says "no". Is he right? How can I find out how much it will cost to use a solicitor? I have my first meeting with a solicitor but I'm not sure what to expect, what to ask or what to take along. What can I do to get the most out of our meeting? I've never used a solicitor before. How do I find one and what should I expect? How can I find out if a solicitor is regulated by the SRA? Problems with a solicitor How do I make a complaint about my solicitor? I am not happy about the fees that I have been charged. What can I do? You have closed my solicitor down, but they had my money and papers. What do I do now? I can't get in contact with my solicitor. What should I do? You have closed a solicitor down, but they owe my company money. Who is liable? I don't think my solicitor is regulated by the SRA. What does this mean? Solicitors closed down by the SRA What is an intervention? Why does the SRA intervene? The SRA has closed down a firm. What happens now? What happens to my money? Where are my documents? Do I need legal advice or new solicitors? What if my case is urgent? What happens to closed files? You have closed a solicitor down, but they owe my company money. Who is liable? My firm has closed I cannot contact my solicitor. Has the firm closed down? I was an employee at a firm that has closed. What can I do to get wages owed? The firm of solicitors that I used is now closed. How can I get my files? Accessibility I am blind and would like a Braille copy of some information on your website. Do you provide this and, if so, how can I get it?