Warning: Emails misusing the name of Heppenstalls Solicitors

Emails have been sent, falsely claiming to be from Heppenstalls Solicitors and requesting a completion statement.

What is the scam?

The SRA has been informed that emails have been sent to a law firm, falsely claiming to be from “Karen Crain” of Heppenstalls Solicitors.

The emails seen by the SRA request a completion statement of a property transaction and appear to have been sent from “”. This email address is very similar to the email address of a genuine employee of a genuine firm (changing only one letter “e” from the word “heppenstalls” - see below). The email also misuses the name, telephone numbers and addresses of a genuine firm (see below).


Any business or transactions through the exact email address set out above are not undertaken by a solicitor's firm authorised and regulated by the SRA.


Is there a genuine firm or person?

The SRA does authorise and regulate a genuine firm called Heppenstalls Solicitors Limited (which trades as Heppenstalls Solicitors). The firm has offices at 82 Station Road, New Milton Hampshire BH25 6LG and 75 High Street, Lymington, SO41 9YY – with genuine contact numbers of 01425610078 and 01590689500 respectively.

The genuine firm do employ a Karen Crain as a Conveyancing Assistant. The genuine email address for Karen Crain is

Both the genuine Heppenstalls Solicitors Limited and the genuine Karen Crain, who works at that firm, have confirmed that they have no connection with the emails referred to in the above alert.

What should I do?

When a firm's or individual's identity has been copied exactly (or cloned), due diligence is necessary. If you receive correspondence claiming to be from the above firm(s) or individual(s), or information of a similar nature to that described, you should conduct your own due diligence by checking the authenticity of the correspondence by contacting the law firm directly by reliable and established means. You can contact the SRA to find out if individuals or firms are regulated and authorised by the SRA and verify an individual's or firm's practising details. Other verification methods, such as checking public records (e.g. telephone directories and company records) may be required in other circumstances.

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