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Forgotten your secret word?

If you are contacting us because you can't remember the secret word for your mySRA account, please call our contact centre. For security reasons, we cannot respond to email messages or to requests submitted using the online form below. Thank you for your cooperation. More

Contact us

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Please tell us who you are.

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Please select a reason for contacting us.

  • Our service levels


    • Type of request Desired reponse We are working toward
      Emails Respond to 95% within 5 working days Respond within 4 working days
      Letters Respond to 95% within 5 working days Respond within 5 working days
      Emails and letters for Professional Ethics Respond to 95% within 10 working days Respond within 10 working days
      Certificates of good standing, attestation, extracts from the Roll Respond to 95% within 72 hours Respond within 72 hours
      Freedom of information requests Respond to 95% within 20 working days Respond within 1 working days

Other ways to contact us

Contact centre

Our contact centre can help with most queries.

Phone

0870 606 2555 inside the UK (Call costs guide from Ofcom)

Opening hours
  • 08.00 to 18.00, Monday, Wednesday, Thursday, Friday
  • 09.30 to 18.00, Tuesday
International callers

+44 (0)121 329 6800

Please remember

We ask that you treat our contact centre staff with respect. Read our policy on Managing unreasonable behaviour towards SRA staff. Calls may be monitored or recorded for quality and training purposes.

Postal address

Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN (map of location) or DX 720293 BIRMINGHAM 47

Main fax number

+44 (0)121 616 1999

Help lines

Professional ethics helpline for solicitors

For advice on the SRA Handbook, call 0870 606 2577 (inside the UK), 11.00–13.00 and 15.00–17.00, Monday to Friday.

Help with firm-based authorisation

For help with pre-application questions about firm-based authorisation, please contact our Firm-Based Authorisation Unit by emailing authorisation@sra.org.uk.

Complaints about your lawyer

To find out how to complain about your lawyer, visit www.legalombudsman.org.uk.

Complaints about the SRA

If you wish to make a complaint about the SRA, use our complaints form.

Request reasonable adjustments

If you need a reasonable adjustment, please complete a request form (DOC 133K, 2 pages) and return it to us using the email or postal address above. Alternatively, you can contact us by phone.

Please use www.sra.org.uk/contactus to link to this page.