Updated 21 March 2014
The public has a right to expect us to focus our resources on the regulated individuals and firms that are most likely to harm their interests as consumers of legal services, and to act promptly and effectively when risks are identified.
The regulated community is entitled to expect us to operate in a proportionate manner, concentrating upon the issues that matter most and not wasting money on work that is inconsequential. Good legal services providers appreciate that effective regulation helps to safeguard public confidence in legal services and in the administration of justice.
These complementary expectations are recognised in our commitment to being an outcomes-focused, risk-based regulator.
- Outcomes-focused regulation means our goal is to ensure that those we regulate deliver the right outcomes for the public, in line with the intent of the regulatory objectives set out in the Legal Services Act 2007.
- Risk-based regulation means that risks to the non-achievement of regulatory objectives are assessed in terms of their likelihood and the impact of any harm they cause to desired outcomes. This approach ensures that regulatory activities and limited resources are prioritised and applied proportionately.
You can read more about our risk-based approach to regulation: