SRA Consumer research

Our focus is to protect the public when they use a legal service provided by someone that we regulate. With over 10,000 law firms and many thousands more solicitors on our books it’s a big task. To achieve it we rely on people telling us what they think about us and about those we regulate, and letting us know about their experiences.

One way that we give people a voice is by carrying out research with users of legal services, who we refer to as consumers.

Since we first opened our doors in 2007 we have carried out a range of consumer research projects, so that we can learn more about what we can do to make sure people get the right protection when they use a legal service. This helps us to make decisions that are well-informed about the issues that really matter to members of the public.

This is where you can find our reports, and learn more about what consumers think. If you’d like to discuss anything with us about consumer research please do get in touch at sraresearch@sra.org.uk.

Reports


"Legal choices – silent process": engaging legal services when you do not hear

Year: 2011

Researcher: The Deaf Studies Trust

Who we spoke to: 49 adults who are deaf or hard of hearing

How we spoke to them: Face-to-face interviews

Read more about: Legal choices - silent process"

Download the full report (PDF 68 pages, 951K)

Understanding the consumer experience of will writing

Year: 2011

Researcher: IFF Research

Who we spoke to: 102 people who wanted to purchase a will, 500 people who had already purchased a will, and 97 solicitors and professional will-writing firms

How we spoke to them: Through telephone interviews and a shadow shopping exercise

Read more about: Understanding the consumer experience of will writing

Download the full report (PDF 70 pages, 670K)

What do consumers want and need from outcomes-focused regulation?

Year: 2010

Researcher: Vision One

Who we spoke to: 64 adults

How we spoke to them: Face-to-face interviews and focus groups

Read more about: What do consumers want and need from outcomes-focused regulation

Download the full report (PDF 12 pages, 468K)  

Consumer attitudes towards the purchase of legal services

Year: 2010

Researcher: GFK NoP

Who we spoke to: 40 adults who had recently purchased legal services or intended to do so

How we spoke to them: Face-to-face interviews

Read more about: Consumer attitudes towards the purchase of legal services

Download a summary of the key findings (PDF 12 pages, 325K) or download the full report (PDF 39 pages, 370K)  

A survey of public attitudes towards conveyancing services

Year: 2009

Researcher: ComRes

Who we spoke to: 1,004 adults who had used a solicitor to buy, sell or remortgage property in the past five years

How we spoke to them: By telephone

Read more about: A survey of public attitudes towards conveyancing services

Download a summary of the key findings (PDF 6 pages, 540K) or download the full report (PDF 32 pages, 201K)  

Experiences of disabled people using solicitors

Year: 2008

Researcher: ComRes

Who we spoke to: 250 adults who define themselves as being disabled

How we spoke to them: By telephone

Read more about: Experiences of disabled people using solicitors

Download a summary of the key findings (PDF 3 pages, 87K) or download the full report (PDF 61 pages, 410K)  

Experiences of black and ethnic minority people using solicitors

Year: 2008

Researcher: ComsRes

Who we spoke to: 500 adults from BME communities

How we spoke to them: By telephone

Read more about: Experiences of black and ethnic minority people using Solicitors

Download a summary of the key findings (PDF 4 pages, 89K) or download the full report (PDF 61 pages, 410K)

A survey of public attitudes towards solicitors

Year: 2008

Researcher: ComsRes

Who we spoke to: 1014 adults who were representative of the population of England and Wales in terms of age, gender, region and social grade

How we spoke to them: By telephone

Read more about: A survey of public attitudes towards solicitors

Download a summary of the key findings (PDF 7 pages, 632K) or download the full report (PDF 61 pages, 410K)

Consumer views and their experiences on using solicitors services and their awareness of the SRA

Year: 2007

Researcher: Sidekick

Who we spoke to: 1,000 adults in England and Wales

How we spoke to them: By telephone and through focus groups

Read more about: Consumer views and their experiences on using solicitors services and their awareness of the SRA

Download a summary of the key findings (PDF 58 pages, 45K) or download the full report (PDF 46 pages, 266K)


Please use www.sra.org.uk/consumer-research to link to this page.

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