Outcomes-focused regulation is coming
The SRA will pursue outcomes-focused regulation, starting in 2011.
We will concentrate on the high-level principles governing practice and the quality of outcomes for clients, rather than tick-box compliance with rules.
You need to know what we are planning.
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Complaints about our service
The SRA is committed to providing a high standard of service and to treating everyone fairly and equally. We do everything we can to sort out complaints about our service quickly and efficiently.
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