Contact us
Contact centre and Professional Ethics phone lines
Our contact centre phone lines and our Professional Ethics helpline will be closed from 15.00 on Wednesday, 18 December, and will reopen on the morning of Thursday, 19 December.
We are sorry for the inconvenience.
Get in touch
Our service levels
| Type of request | Desired response | We are currently working on |
|---|---|---|
| Emails | Respond to 95% within 5 working days | Respond within 5 working days |
| Letters | Respond to 95% within 5 working days | Respond within 5 working days |
| Emails and letters for Professional Ethics | Respond to 95% within 10 working days | Respond within 10 working days |
| Certificates of good standing, attestation, extracts from the Roll | Respond to 95% within 3 working days | Respond within 10 working days |
| Freedom of information requests | Respond to 95% within 20 working days | Respond within 20 working days |
Contact centre
Our Institute of Customer Service accredited contact centre can help with most queries.
Phone
0370 606 2555 inside the UK (Call costs guide from Ofcom)
Opening hours
| Day | Hours |
|---|---|
| Monday | 08.00-17.00 |
| Tuesday | 08.00-17.00 |
| Wednesday | 10.00-17.00 |
| Thursday | 08.00-17.00 |
| Friday | 08.00-17.00 |
International callers
+44 (0)121 820 2250
Please remember
We ask that you treat our contact centre staff with respect. Read our policy on Managing unreasonable behaviour towards SRA staff. Calls may be monitored or recorded for quality and training purposes.
Postal address
We encourage you to send all forms or documents to us by email wherever possible rather than in the post. This is to make sure these are processed as promptly as possible.
If you are sending any items to us by courier, we currently can only accept these on a Tuesday or Thursday.
Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN (map of location) or DX 720293 BIRMINGHAM 47
Please do not send us original documents with your correspondence unless we have specifically requested them.
Please note:
For the security of our staff we do not accept hand deliveries being made to our offices. If you need to deliver an item to us, we ask that you use the normal postal service for standard letters or where necessary, a recognised courier service such as Royal Mail, DX, DPD, etc. In the exceptional circumstance that you have an urgent item which requires delivery directly to our office before the next working day, you will need to make an arrangement with the member of staff you wish to deliver the item to in order for them to accept the delivery from you at Reception in accordance with our Deliveries Policy. Such arrangements must be made in advance of you attending the office. Thank you for your cooperation.
Helplines
Professional ethics helpline for solicitors
Call 0370 606 2577 (inside the UK).
Our professional ethics helpline service is provided by solicitors experienced in various areas of law. We offer advice on the Standards and Regulations to solicitors, trainee and solicitor apprentices. You can choose to remain anonymous.
Phone opening hours
Monday to Friday: 10.00 - 13.00 and 14.00 -16.00
Web chat opening hours
Monday to Friday: 09.00 -10.00 [closed Wednesday], 13.00 -14.00 and 16.00 -17.00
You can also contact us by emailing our Professional Ethics team.
Law Society Practice Advice Service for solicitors
For advice and support on all aspects of legal practice, solicitors can call 020 7320 5675 (inside the UK), 09.00 - 17.00, Monday to Friday. The Practice Advice Service is one of several helplines for solicitors run by the Law Society.
Complaints about your lawyer
To find out how to complain about your lawyer, visit www.legalombudsman.org.uk.
Complaints about the SRA
If you wish to make a complaint about the SRA, use our complaints form.
Media enquiries
If you are a member of the media or have a question relating to information you plan to publish online, please contact our press team.
Request reasonable adjustments
If you need a reasonable adjustment, please complete a request form (DOC 55KB, 2 pages) and return it to us using the email or postal address above. Alternatively, you can contact us by phone.