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  3. SRA Handbook
  4. v21
  5. Authorisation and Practising Requirements
  6. SRA Transparency Rules
  7. Introduction
  8. Complaints information

The SRA Handbook is no longer in effect. It was replaced by the SRA Standards and Regulations on 25 November 2019.

SRA Handbook

Complaints information

Back to version 21

Version 21 of the Handbook was published on 06/12/2018. For more information, please click 'History' Above

Rule 2: Complaints information

2.1

An authorised body [Not yet in force: , or an individual practising in the circumstances set out in regulation 10.2(b)(i) to (vii) of the SRA Authorisation of Individuals Regulations,] must publish on its website details of its complaints handling procedure including, details about how and when a complaint can be made to the Legal Ombudsman and to the SRA.

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