News release

Joint research looks at innovation in the legal services market

The Solicitors Regulation Authority (SRA) and the Legal Services Board (LSB) are continuing research into how law firms, and others providing legal services, are changing the way they operate.

The research aims to understand what innovation means in the legal services market, explore what is driving innovation, including the impact of competition in inspiring firms to try new approaches, and understand the barriers to greater innovation. The first phase of this work started in November and involved a literature review and interviews with around 20 organisations across the legal sector.

In the second phase OMB Research, an independent research company, will be calling potential participants to invite them to give their views by taking part in a short survey over the next few weeks. OMB research operate under Market Research Society guidelines and any information provided will be treated in strict confidence. All results the SRA and LSB receive will be anonymous.

Richard Collins, SRA Executive Director, said: "This is our first large scale research study on this topic and will help us to understand the new and different approaches law firms and others are taking and any potential barriers they face. Whether that be through the introduction of new services or in the way they market and deliver services to consumers, we are aiming to discover how innovative the legal services market is.

"There is no obligation on those of you who are contacted to take part, but we would greatly appreciate your help."

The research will cover the whole spectrum of legal services providers including those from regulated and unregulated sectors. As well as OMB research, the project will be carried out by the University of Warwick.

A final report is expected to be delivered in summer 2015. Anyone who has any questions or requires support to help them take part in this survey, please contact us.

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