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Understanding consumer experiences of conveyancing legal services

Conveyancing is one of the most common legal services people use in their lifetime, with more than one million homes bought and sold every year in the UK.

Preventing Money Laundering and Financing of Terrorism

The legal profession plays a vital role in tackling money laundering which is considered to be one of the greatest risks both society and the profession faces.

The business case for diversity - Risk publication

This paper is about the business benefits of a diverse and inclusive legal profession. It provides practical examples of the actions firms can take and what we are doing to support firms.

Price transparency in the legal services market

In December 2016, the Competition and Markets Authority (CMA) published its market study into the provision of legal services in England and Wales.

Personal injury: The quality of legal services in the personal injury sector

We looked at 14 areas of the PI market where concerns have been raised. We visited 40 law firms. Firms generally showed they had systems and processes in place to make sure a proper service is provided to clients.

Research into the experiences and effectiveness of solicitors' first tier complaints handling processes

We and the Legal Ombudsman jointly commissioned London Economics and YouGov to conduct independent research into the experience of people making complaints about solicitors' legal services.

Authorisation and monitoring activity September 2015 to August 2016

The purpose of this report is to tell our stakeholders about the outcomes of our quality assurance activity in relation to education and training. Unless otherwise stated, it relates to the period 1 September 2015 to 31 August 2016. This reflects the higher education academic year.

Topic:

Authorisation

Mapping advantages and disadvantages: Diversity in the legal profession in England and Wales

We commissioned independent quantitative research on solicitor career progression and how it is influenced by gender and ethnicity.

Unlocking the benefits of diversity

We wanted to understand what is being done, and what can be done, to improve the representation of female and black, Asian and minority ethnic (BAME) solicitors in senior roles such as partners or directors.

Improving access: tackling unmet legal needs - Risk publication

This paper sets out why access to legal services is a risk and the current barriers that people and small businesses face and highlights actions that firms are taking to improve access.