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Upholding Professional Standards 2020/21 – Diversity Monitoring, Supporting Report - Corporate report

This report supports our 2020/21 Upholding Professional Standards publication.

Law firms' views of customer review sites

To capture solicitors’ views on and their use of review and price comparison websites for legal services, we devised a questionnaire. The Access Group circulated a link to this online questionnaire to their panel members; 264 respondents took part in the survey; 198 completed the questionnaire in full and 66 partially completed it.

Consumer understanding and use of Digital Comparison Tools

The sample of 1,000 respondents is a good reflection of the population for gender and ethnicity but over-represents those aged 55 and over by 10% at the expense of 18–24-year-olds.

Attitudes to comparison websites for legal services

Our Regulatory Objectives give us a duty to increase access to justice and to protect and promote the interests of consumers. This is why better information for consumers is part of our current Corporate Strategy.

Police Station Representatives Accreditation Scheme External Examiner annual report

This report summarises the findings of my review of the current arrangements for the training and accreditation of police station representatives under the Police Station Representatives Accreditation Scheme (PSRAS) and the processes adopted Cardiff University and Datalaw who deliver the assessment.

Risk Outlook report: information security and cybercrime in a new normal

The move to remote and hybrid working has driven successful innovation from firms. It also means they are more dependent on IT, so IT security is ever more important. This report gives a broad picture of information security and cybercrime threats.

Risk Outlook paper: Innovation in a competitive landscape

Risk is two sided. There are many threats in the market that firms need to be aware of, and which we advise firms of through our guidance and publications such as the Risk Outlook. But risk also covers opportunities. Missing them can be just as much of a threat as many of the hazards we warn about. This report covers what can be done by firms to seize some of those opportunities.

Ethnicity Pay Gap report 2021

This report covers the ethnicity pay gap reporting for the Solicitors Regulation Authority (SRA).

Our equality, diversity and inclusion work 2020/21

This is an overview of our work to promote equality, diversity and inclusion (EDI) setting out how we continued to place EDI at the heart of our work.

Regulators Pioneer Fund 2: interim report Challenges to address inequalities in access to justice

The Regulators' Pioneer Fund is a Government lead initiative which sponsors projects led by regulators or local authorities which aim to help create a UK regulatory environment that encourages business innovation and investment.